Choosing your new home
Moving home is a big decision, especially when it comes to choosing aged care. We completely understand this and encourage you to visit Mackellar Care to make sure the choice you make is absolutely the right one for you and your family.
Arranging to visit Mackellar Care can be easily organised by completing our contact form or calling our admissions office on 02 6741 5400. It’s worth keeping in mind you can request to view the rooms, the public areas, kitchens, and bathrooms – anything that helps you make an informed decision.
Be sure to observe things as well. Are the staff friendly? What are the interactions between employees and residents like? Does the feel of the home appeal to you? Are you made to feel welcome? All of these things matter just as much as the physical environment. And remeber:
Room Price Calculator
“Our residents do not live in our workplace, we work in their home.”
Things to ask
At Mackellar Care, we are dedicated to providing choices for our residents and their families. We encourage you to ask lots of questions – anything that helps you make an informed decision.
1. Tell me about the care in this home?
You’re looking to understand what levels of care are available, especially if you have particular questions around specialist care, dementia care, respite and support for carers and families. You also want to understand how the homes facilitate your family’s involvement and how they communicate with you and your family regarding care.
Ask about the training and qualifications of the care staff, whether nurses are on duty at all times, what specialist care is available for your particular circumstances (for example, dementia), what security checks are done on staff and so on.
At Apex Rd we have professional nurses on duty 24 hours a day, and all care programs are delivered under the guidance of a Registered Nurse.
All of our ancillary and care staff are trained in aged care and every member of the team has passed all important clearance checks and annual training requirements to ensure our care meets the safety needs of our residents.
2. What room options are available to me?
Not everybody wants the same kind of room and every home has a range of rooms that appeal to different people for different reasons.
It’s important to ask about details also. Does the room look onto a garden? Is it near the communal areas? Does it have a telephone connection or an aerial for you to have your own TV? Don’t be worried about asking them to put the information down in writing for you so you can think about it after the discussion.
At Mackellar Care, a lot of our residents enjoy their own room and private bathroom and all of our homes have gardens and outdoor areas that are easily accessible all year round.
You are also welcome to bring your own TV, have a telephone connected and personalise your own room. You can hang pictures, bring a favourite piece of furniture or fill the corner with a beloved vase. All our rooms come with comfortable electronically controlled beds, nurse-call systems, wardrobes and bedside tables.
3. Can you tell me about the communication and feedback system in this home?
It is important to understand how this works in a home. How can you and your family be involved in providing feedback? What is the best way to ask for information on menus or care plans or activities? What if you have concerns about the care? Is there a formal complaints system?
All of our homes run regular family and residents meetings with management, and you are encouraged to raise issues directly, via a feedback form or by requesting a meeting with the appropriate person.
4. What is there for me to do once I’m here?
Very few people want to sit in their rooms all day so make sure you ask questions to get a good understanding of the lifestyle program. What does the social and lifestyle program look like at the moment? How easy is it to access local cafes or libraries? What if I wanted to learn a new skill or go to church? Does the home have regular day-trips and outings to shops and services? Is it easy for friends and family to visit?
Mackellar Care works with every resident to make sure that social activities are supported by your clinical care plan. We look at ways to maintain well-loved hobbies by incorporating them into our lifestyle program or accessing local community support. This is your home, we will do everything we can to make sure you can do the things that matter to you.
Our lifestyle teams organise regular excursions to local places of interest, as well as frequent shopping trips and, in many cases, can assist with transport to appointments. Also, friends and family are welcome to visit at any time.
5. So explain to me about the catering at this home?
You’ve looked after yourself and your family for a long time, so relinquishing control of the menu is a big shift. Ask about how the home caters for special dietary requirements – be it allergies or preferences. What about food that needs to be prepared appropriately for your culture? What if you prefer a big meal in the middle of the day? Can you make your own tea and toast whenever you want? Where is the food sourced from?
Good food and nutrition are critical to the health and happiness of our residents and we plan to make sure that your food is a nutritious experience. We are very proud of the quality of our food. Every meal is cooked freshly on site each day by our kitchen team.
What does it cost?
At Mackellar Care we understand that moving into aged care is a major investment – both financially and emotionally. That’s why we take extra steps to ensure that the application process is as seamless and simple as possible.
Within Australia’s aged care system, there are a few different fees you may be required to pay:
a) Room price: set by the aged care provider
b) Daily Care Fee: set by the Australian Government
c) Means Tested Care Fee: set by the Australian Government
d) Other fees: set by the aged care provider
Not all fees necessarily apply to everyone, and while we can provide an outline to the different fees, we recommend you seek independent financial advice.
Room price is for your accommodation in the home. Some people will have their accommodation costs met in full or in part by the Australian Government, while others will need to pay the accommodation price agreed with Mackellar Care. The Department of Human Services will advise which applies to you based on an assessment of your income and assets. Please note that if you are a member of a couple, half of your combined income and assets are considered determining your eligibility for Government assistance with accommodation costs.
There are four room pricing options to consider when entering into aged care:
1. Refundable Accommodation Deposit (RAD)
The RAD is paid up front, guaranteed by the government and is fully refundable upon departure.
If you leave your Mackellar Care home, the RAD will be refunded to you, or paid to your estate.
The Australian Government guarantees the repayment of your Refundable Accommodation Deposit if an aged care home becomes bankrupt or insolvent and is unable to refund the balance of your lump sum.
2. Daily Accommodation Payment (DAP)
You may choose to pay by DAP, a monthly amount calculated using the government’s maximum permissible interest rate (MPIR). For example, RAD x MPIR / 365 = DAP.
3. Combination of both
It’s also possible to combine the two payment methods above to fit your budget.
4. Combination with the DAP (and other charges) drawn down from the RAD
In this scenario residents may wish to have the DAP (and any other charges i.e. additional services) drawn down from the paid RAD.
Daily Care Fee
The standard Daily Care Fee is set by the government and funds the cost of services provided by your home, such as meals and refreshments, personal care (such as bathing assistance etc), recreation activities, laundry, physiotherapy and other included therapies, heating and air conditioning, cleaning, and nursing care.
The maximum Daily Care Fee is approximately 85% of the single basic Aged Pension, which is reviewed every March and September by the Australian Government.
Means Tested Fee
This is an additional contribution towards the cost of care that some people may be required to pay. The Department of Human Services (Centrelink) will work out if you are reqired to pay this fee based on an assessment of your income and assets and will advise you of the amount.
Additional fees may apply and these vary from home to home. Our team can give you details of all the fees that apply.
We recommend that you seek independent advice from an aged care financial planner with the knowledge and experience to help you make a decision that works best for you and your family. The www.myagedcare.gov.au website is also a valuable resource.
If you wish to talk with one of our admissions team please contact us and we’ll call you at a time convenient to you.