Important Update COVID-19

Every day there seems to be more advice and recommendations being delivered by the state and federal bodies in relation to the CORVID-19 outbreak. At times it is difficult to keep up with the large amount of news that is being delivered, however, I will advise you of any new updates that will directly affect Mackellar Care and its family.

As I have previously mentioned, or primary focus here at Mackellar Care is to provide a safe environment for our residents, and that includes taking every step possible to decrease the exposure and potential introduction of CORVID-19. Over the weekend the state and federal governments introduced additional measures to reduce the risk of community to community infection. This method of infection is on the rise and is predicted to continue to rise.

At the time of writing this letter, Gunnedah has not had a confirmed case of the virus. This does not mean that our community is immune or in some way protected. It is only a matter of time that this will occur.

With this in mind, and to ensure that we can continue to welcome visitors to the facilities for as long as possible, an extra step will be required for everyone entering the facility. Every person, including staff, will be required to have a temperature test before entering. Anyone recording a temperature above 38 degrees Celsius will not be permitted to enter. The temperature reading is non-invasive and will be conducted at time of sign in.

In short and as of Wednesday 25 March 2020 the following will apply:

  • All visitors and staff will require a temperature reading with a result of less than 38 degrees Celsius.
  • All visits are to be in the resident’s room or separated from other residents.
  • All residents are to remain in their home wings and not move to other areas of the facility.
  • No children under the age of 16 years old permitted.
  • Group activities in the common areas will cease at Apex Road

Previous restrictions are to remain as per below:

  • All visits will be restricted to between the hours of 10:00am and 2:00pm daily
  • A maximum of 2 visitors per resident at any one time.
  • All visitors to register their attendance with reception before entering during weekdays and with the Registered Nurse during weekends.
  • Access swipe cards and keypad entry will be deactivated until the CORVID crisis is deemed of no threat by the Department of Health.
  • Hairdressing services will be suspended at both Alkira and Apex Road

Whilst the information provided in this letter is current at this time, I expect that there will be further information and recommendations released that may require a different approach to protecting our residents some of these changes may be legislated. Any changes or updates will be communicated to you by mail and displayed at reception. I thank you in advance for your assistance and understanding during this challenging and unpredictable time.

Should you require further information regarding COVID-19, please refer to the Commonwealth Department of Health website:

Yours sincerely,


Wayne Snelson

Chief Executive Officer

Mackellar Care Services

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